Education
2021
UX/UI Design Certificate | University of California, Berkeley
Completed 6 month long intensive boot camp dedicated to learning UX/UI design methodology, user-centric design research, and visual prototyping and wireframing.
2015 - 2019
B.A. in Psychology | University of California, Berkeley
Bachelor of Arts in Psychology, Minor in Education
Professional Experience
Nov 2021 - Present
UX/UI Designer @ Seventh (Internship)
Working under the guidance of Seventh's CEO and Head of Product to design Alpha Limited Release product. Facilitating user interviews and conducting preliminary research to gather necessary data to understand market needs. Creating user flows to translate into wireframes (low to high fidelity).
May 2021 - Oct 2021
UX/UI Researcher & Designer @ UC Berkeley Extension
Developed & executed skills as a UX/UI Researcher & Designer. Collaborated with groups of designers on mobile & desktop projects to create user interfaces that can be tested and iterated upon. Utilized critical thinking, collaborative communication, and empathetic judgment to create products that invoke a delightful user experience.
Aug 2020 - Aug 2021
Inside Sales Agent @ Cover
Worked as a sales advisor & helped to educate customers on insurance needs & providing the level of coverage they require and want. Interacted with daily leads through Salesforce & Twilio Flex. Built and maintained customer relations, developing a thorough understanding of the customer journey. Worked with the team to improve sales efficiency and efficacy to help grow sales and retention.
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Key Accomplishments:
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Joined the company as their first virtual hire and was able to reach 20% conversion rate within first couple months of onboarding
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May 2019 - March 2020
Behavioral Technician @ Positive Pathways
Worked as a behavioral technician to provide uniquely tailored one-on-one Applied Behavior Analysis (ABA) services (in-home and in school settings) to children with developmental disabilities and on the autism spectrum.
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Key Accomplishments:
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Built strong relationships with clients and their families & established trust and provided effective services.
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Utilized bilingual communication skills to smoothly run sessions with Mandarin-speaking clients and families.
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May 2018 - Aug 2018
Illustrator @ Afi Health
Worked as an illustrator for Afi Health (formerly Pedi-Ed), a foundation who seeks to provide accessible, informative pediatric-patient education through short, engaging animated videos. Used Autodesk Sketchbook to create illustrations for content such as diabetes, leukemia, organ transplantation, etc., with the aim of making the illustrations engaging and understandable for a wide range of medical literacy levels.
Jan 2017 - June 2020
Undergraduate Research Assistant @ UC Berkeley (Emotion & Emotion Regulation Lab)
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Worked under the guidance of Felicia Zerwas (PhD candidate) to assess the effect of emotional coherence on empathy in friendship pairs, as well as identifying factors that contribute to better empathic accuracy in friendship pairs. Coded behavioral and self-report data to understand how people achieve psychological wellness and health.
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(2019) Worked under guidance of Emily Willroth, PhD, for a study focused on understanding the well-being correlates of using emotion regulation strategies in context-appropriate ways in daily life. Lead instructional sessions on how to use experience sampling smartphone app needed for study, and answered participant questions while leading them through the entrance survey.